News:

Accessing Services
The practice operates an appointment system. To make an appointment please telephone the appropriate surgery on weekdays  between 8.30 am and 6.00 pm.. If possible please phone before 4pm.  Please click on "appointments" for details of the doctors' appointment system.  For routine nurse appointments please try to book your appointment at least one week in advance. You may not be seen if you are more than 10 mins late for your appointment.

Out of Hours
Plymouth PCT has a local out of hours service called “Devon Doctors”.  If you telephone the surgery out of normal hours you will be given the telephone number of this service.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery to cancel your appointment.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.