News:

Accessing Services
The practice operates an appointment system. To make an appointment please telephone the appropriate surgery on weekdays  between 8.30 am and 6.00 pm.. If possible please phone before 4pm.  Please click on "appointments" for details of the doctors' appointment system.  For routine nurse appointments please try to book your appointment at least one week in advance. You may not be seen if you are more than 10 mins late for your appointment.

Out of Hours
Plymouth PCT has a local out of hours service called “Devon Doctors”.  If you telephone the surgery out of normal hours you will be given the telephone number of this service.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery to cancel your appointment.

Practice Policies

Confidentiality

Information is treated as Confidential by all staff but may be shared with the primary healthcare team to help with your care. We will not release medical information to another person (including spouse or parent) without your permission.

Zero Tolerance

We operate a ‘zero tolerance’ policy for threatening and aggressive behaviour. That means we can refuse services to anyone who is or is perceived as violent or aggressive to any member of staff or other patients. .

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information