Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Confidentiality

Information is treated as Confidential by all staff but may be shared with the primary healthcare team to help with your care. We will not release medical information to another person (including spouse or parent) without your permission.

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Zero Tolerance

We operate a ‘zero tolerance’ policy for threatening and aggressive behaviour. That means we can refuse services to anyone who is or is perceived as violent or aggressive to any member of staff or other patients. .

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Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information